Developing Markets: In-Housing Low-Level Workers with Professional Training,Equal Benefits, and Fixed Income  By Thida Kaewumporn

Developing Markets: In-Housing Low-Level Workers with Professional Training,Equal Benefits, and Fixed Income  By Thida Kaewumporn

By Thida Kaewumporn, Managing Director, CBM Facilities & Security Management (Thailand) Co., Ltd.
October 2025 | Corporate Strategy / Workforce Development / Facility & Hospitality Management

In-house Is Not Just a Concept — It’s a Culture of Professionalism

Across Thailand’s property and hospitality sectors, many businesses still rely heavily on subcontracted labor — a model that offers short-term flexibility but often sacrifices consistency, accountability, and service quality.

At CBM Thailand (CBMT), we have chosen a different path.
We build our own people. Every housekeeper, security officer, and maintenance technician under CBMT is a direct in-house employee, trained, developed, and evaluated under one unified standard across the country.

Because in our philosophy, the quality of service begins with the quality of people, and people can only be truly professional when they are nurtured through a system — not through day-to-day contracts.

The CBMT Model: Building Teams from the Ground Up

• Housekeeping Excellence
  Our housekeepers are trained to meet international standards of hygiene, safety, and service etiquette.
  They receive both classroom instruction and on-site, hands-on practice under close supervision by CBMT’s senior trainers.
• Security & Safety
  Every CBMT security officer undergoes structured courses covering basic law, emergency response, customer interaction, and crisis communication.
  Regular re-assessments ensure consistent service levels and readiness at all times.
• Engineering & Maintenance
  Our engineers and technicians are not external contractors but full-time CBMT staff, trained by our senior engineering specialists.
  We cultivate “building system experts” — professionals who not only fix issues but proactively maintain systems through predictive and preventive maintenance technology.

Why In-House Matters: Continuity, Accountability, and Trust

CBMT’s in-house workforce ensures service continuity for our clients.
No frequent team turnover, no loss of know-how between contracts — only consistent, long-term performance.

Our in-house model focuses on three pillars of sustainability:

1. Structured Training & Development – Every employee is coached by certified CBMT trainers and supervisors.

2. Fair Compensation & Welfare – Employees receive stable income and equal benefits as true members of the organization.

3. Career Growth Opportunities – From housekeeper to team leader, from technician to chief engineer — growth is built into the system.

This is what truly differentiates CBMT from typical outsourcing firms. Our people wear the uniform with pride — not because it’s required, but because they understand the CBMT philosophy and deliver it with heart.

A Strategic Partner for Buildings, Hotels, and Property Owners

CBMT is not merely a service contractor.
We are a strategic workforce partner for building owners, condominiums, and hospitality operators who value stability, quality, and trust.

Our proven in-house framework allows clients to outsource operations to CBMT while still enjoying the confidence and control of having a dedicated, professional in-house team — without having to build the system themselves.

- In today’s volatile labor market,
“Outsource to CBMT” means gaining the stability of an in-house professional team — without the internal burden.

CBMT — Building People to Build Standards

- “At CBMT, we don’t just hire people — we grow our own professionals,
so we can deliver sustainable service standards for every client.”
— Thida Kaewumporn, Managing Director, CBM Thailand

About CBM Thailand

CBM Facilities & Security Management (Thailand) Co., Ltd., part of CBM Singapore under the Woh Hup Holdings Group, provides integrated facilities and security management solutions across Thailand.
Our services cover housekeeping, engineering, security, and building management for offices, hotels, research facilities, government complexes, and premium condominiums.

With a team of over 1,800 professionals nationwide, CBMT continues to raise the bar for Thailand’s facilities management industry — driven by the belief that “building better people creates better buildings.”

www.cbmthailand.com
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